HASSLE-FREE RETURNS
Simplify returns
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Oversee the whole return process from start to finish.
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Quickly generate a return record that links to credit memos, customer refunds or replacements.
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Return inventory that has been previously shipped, and QT9 ERP will create a transaction to track that with a full audit trail of that inventory.
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Ensure quality requirements are met by linking any quality issues to quality management software - including corrective actions or nonconforming products.
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Maintain inventory accuracy when returned items are received by assigning inventory status, lot assignment and product location.
OPERATE MORE EFFICIENTLY
Accelerate returns
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Reduce turnaround times on returns.
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Manage returns consistently across multiple locations using one universal return platform.
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Save time on returns by automating return and replacement records based on previously shipped orders.
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Track and resolve returns. Send replacement goods. Approve or deny claims.
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Perform returns more efficiently and with greater transparency.
GET A 360 DEGREE VIEW OF YOUR RETURNS
Monitor returns
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Dashboard reports provide real-time insights with drill-down capabilities that allow you to view returns the way you want.
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Identify customers who generate high numbers of returns.
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Use our web portals to give your customers complete visibility of returns.
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Verify every return or exchange is accounted for correctly.
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Monitor returns end-to-end by RGA number, sales order, customer name, item name, part number, status, expected quantity, quantity received, scheduled date, actual receive date and lot number.
