Handle returns efficiently with centralized returns management software
QT9™ ERP makes it easy to process and manage customer returns with interconnected data.
Connect returns to the rest of your business
Sign in online anytime, anywhere to gain insight into return statuses, credits and return trends.
Process inventory
Automatically process returned inventory to the proper status and disposition.
Boost customer satisfaction
Enhance customer satisfaction by making it easier and faster to handle returns.
Credit visibility
Automatically create and track customer credit memos to be applied immediately to accounts receivable.
Simplify returns
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Oversee the entire return process from start to finish within Returns Management System.
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Quickly generate a return record that links to credit memos, customer refunds or replacements.
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Return inventory that has been previously shipped, and QT9 ERP will create a transaction to track it with a full audit trail of that inventory.
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Ensure quality requirements are met by linking any quality issues to quality management software - including corrective actions or nonconforming products.
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Maintain inventory accuracy for returned items by assigning inventory status, lot assignment and product location.
Accelerate returns
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Reduce turnaround times on returns.
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Manage returns consistently across multiple locations using one universal return platform.
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Save time on returns by automating return and replacement records based on previously shipped orders.
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Track and resolve returns. Send replacement goods. Approve or deny claims.
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Perform returns more efficiently and with greater transparency.
Monitor returns
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Get real-time insights via dashboard reports, with drill-down capabilities that allow you to view returns the way you want using a centralized Returns Management System.
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Identify customers who generate high numbers of returns.
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Use our web portals to give your customers complete visibility on returns.
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Verify every return or exchange is accounted for correctly.
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Monitor returns end-to-end by RGA number, sales order, customer name, item name, part number, status, expected quantity, quantity received, scheduled date, actual receive date and lot number.
FAQs
What is a Return Goods Authorization?
Return Goods Authorization (RGA), also called return material authorization, is the first step in the process of returning a product to the manufacturer in order to receive a refund, replacement or repair. It gives the company and the customer a way to officially document and track the return.
What is the Return Goods Authorization process?
The return goods authorization process is different depending on your industry and products. For manufacturers, once a customer requests to return or replace an item, the process generally looks as follows:
- Customer initiates return and an identifying file is created
- Manufacturer evaluates problem
- Return approved or denied
- Approved items shipped to manufacturer or a repair facility
- Item undergoes inspection and diagnosis
- Repair, refund or replacement initiated
- RGA closed
What are challenges manufacturers must address in the RGA process?
For manufacturers especially, the RGA process can be much more complex than it appears on the surface. Beyond standard workflows, manufacturers must have processes in place to:
- Handle regulated goods appropriately, as mishandling could result in fines or other penalties
- Return goods to inventory
- Navigate complex supply chains
- Manage warranty claims
- Manage documentation
- Communicate with customers
How can ERP software help with return goods authorization?
Connecting returns to the rest of your business processes in an electronic platform enables users to more quickly and accurately initiate and track returns. ERP software provides a holistic view of returned items, automating and integrating tasks, such as documentation and inventory control.
An ERP can generate electronic return records and link them to credit memos, refunds or replacements through financial applications. Integrations also make it easier for businesses to track and trace defective items and take corrective actions to address quality issues. It can reduce turnaround times for returns, ushering through claim approvals or denials, initiating shipping of replacement goods and ensuring returns are managed consistently across locations.
How does QT9 ERP help with your RGA processes?
QT9 ERP enables businesses to monitor and manage returns end-to-end, offering reduced turnaround times, better accuracy and greater visibility into the entire process.
With QT9 ERP you get:
- 17+ modules, including Inventory Control and Customer Management
- Customer, compliance, supplier and physical inventory web portals
- Lot and serial number inventory control
- Tailored customer support
- Real-time reporting with mobile accessibility
- Seamless integration with QT9 QMS quality and compliance software
QT9 ERP improves efficiency and accuracy by centralizing and integrating data and automating operations. Reach out today for more information or a demonstration.
Experience QT9 ERP in action today
Schedule your personalized demo and start a free trial.